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Saturday, October 7, 2017

FAQs

Event information

When is the 2017 Advocate Health Care International Chicago 5K?
The 2017 Advocate Health Care International Chicago 5K will be held Saturday, October 7, 2017.

I am injured and/or cannot run the event (family commitment, work obligation, etc.). Can I get a refund or transfer my entry to someone else?
No. Per our official event rules: Sale and/or transfer of race entries/bib numbers is strictly prohibited. All entry fees are non-refundable.

How can I make a change to my registration information (i.e. misspelling, email, etc.)?
Email office@chicago5K.com with “Change of Information” in the subject line or call the Advocate Health Care International Chicago 5K office at 312.904.9810 and a member of our staff will assist you.

Start and finish areas

Where is the start of the Advocate Health Care International Chicago 5K?
The Advocate Health Care International Chicago 5K starts at Federal Plaza (230 S. Dearborn., Chicago, IL). Participants will line up at the start line based on expected pace per mile. There will be no start corral assignments.

When does the Advocate Health Care International Chicago 5K start?
The Advocate Health Care International Chicago 5K will start at 7:30 a.m. The start area will close when the last runner crosses the start line.

Will I be able to check my gear race day?
No. Gear check will not be available to participants for the Advocate Health Care International Chicago 5K. Runners are responsible for safely storing their gear prior to the race. Any items left unattended near the start and finish lines will be donated.

Where is the finish of the Advocate Health Care International Chicago 5K?
The Advocate Health Care International Chicago 5K will finish near Grant Park in downtown Chicago.

What’s the best way to get to the start and finish on race day?
Public transportation is highly recommended for race day transportation. Visit transitchicago.com or metrarail.com to plan your route.

If I am driving to the start, where can I park my car?
Public transportation is highly recommended for race day transportation. If you drive, allow sufficient time for traffic congestion and street closures due to the race.

Where can I see my results?
Race results will be posted online at chicago5K.com. Any questions regarding results should be sent via e-mail to office@chicago5K.com.

Bib number

Where and when is bib number pick-up?
U.S. residents will have their bib number mailed to the address provided at the point of registration. Bib numbers will be mailed in early September. International residents (including Canada) must pick up their bib number on Friday, October 6 at the Abbott Health & Fitness Expo from 9 a.m. – 8 p.m. The Abbott Health & Fitness Expo is at the McCormick Place Convention Center (2301 S. Prairie Ave, Chicago, IL)

Bib numbers will not be available for pick up on race day.

I never received my bib number in the mail. What should I do?
Please contact the Advocate Health Care International Chicago 5K office by phone at 312.904.9800 or by email at office@chicago5K.com with any questions regarding your bib number.

Course

Where can I find the Advocate Health Care International Chicago 5K course map?
Click here for more information on the Advocate Health Care International Chicago 5K course.

What streets will be affected by course closures on race day?
The morning of the event, the streets that comprise the Advocate Health Care International Chicago 5K course, as well as the start/finish areas, will be closed to vehicular traffic. To sign up to receive detailed street closure information as soon as it becomes available click here.

How many aid stations are on the course?
There is one on-course aid station at approximately the halfway point. The aid station will offer water, medical support and toilet facilities.

How long is the course open?
Participants have 45 minutes to complete the 5K distance, start line to finish line. At the 45 minute mark, the event is officially concluded and there will be no traffic protection or on course support. Participants who finish outside of the time requirement may not be recorded as an official finisher.

Can I run with an iPod/headphones?
Yes. USA Track & Field amended the ban on headphones, iPods, etc., for general race participants. However, athletes competing for prize money may not use electronic devices such as headphones.

What is NOT allowed on the course?
Dogs, personal bags, baby joggers, baby strollers, skateboards, rollerblades, unauthorized bicycles or any other wheeled devices are not allowed on the race course.

The use of selfie-sticks, camera mounts, video devices, computers or any similar devices by anyone while participating in the event is prohibited.

Music devices with headphones are permitted for use on the course; however, participants must be alert to their surroundings at all times, and must pay attention to important announcements made at the start, finish and along the course.

Do you offer pace teams for the 5K race?
No. We do not offer pace teams.

Event Alert System (EAS)

What is the Event Alert System (EAS)?
The Event Alert System (EAS) is a color-coded system that communicates the status of course conditions to participants leading up to and on race day. The levels range from Low (green) to Moderate (yellow) to High (red) to Extreme (black) based on a variety of factors, including weather conditions.

If you have a question not covered in this section, please contact the Advocate Health Care International Chicago 5K office at 312.904.9800, Monday – Friday, 9 a.m. to 5 p.m. Central Time or email office@chicago5K.com.

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